FAQs
If you have any concerns about the progress, status or delivery your order please contact us without delay. We will investigate immediately. Our delivery service providers require prompt notice of any non delivery claim otherwise they may be declined.
We currently accept MasterCard, Visa, and Bank Transfers. Prices include New Zealand GST where applicable. For Australia and destinations in the South Pacific, New Zealand GST is not applicable however what would otherwise be the New Zealand GST component may be used by us towards our shipping costs to international destinations.
Yes our payment page and Credit Card processing uses strong industry standards and is highly secure and encrypted for your safety.
Please double check the Credit Card number, CCV, and expiration date on your card. Also please be aware that at the present time Zdirect accepts MasterCard and Visa only or alternatively Bank Deposit or Transfer as forms of payment.
We are sorry that you were not able to complete your order. The selection on Zdirect.nz is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Send us an online enquiry or email because while our online store may show out of stock we may have a limited supply of the item in our warehouse or be able to tell you when it will be available.
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Zdirect.nz. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on “Logout” link at the top of the page.
No. Currently we have a virtual catalogue on our online store. In order to ensure our customers have access to the latest products, options, and prices our website is the most up-to-date source of information. We do not publish a catalogue.
Zdirect is the online trading name for Water Filters Direct North Shore Limited. Zdirect identifies with our New Zealand heritage and our move towards a wider product range. We are a family business, operating since 2012, and pride ourselves in fast friendly service and after sales support.
With Zdirect you get Fast friendly service and after sales support. You can rest easy knowing your customer care is in great hands. Join our large number of satisfied customers. Testimonials are on our site and can be viewed here: You can see our testimonials on TradeMe here: www.trademe.co.nz
