FAQs
Zdirect is the online trading name for Water Filters Direct North Shore Limited. Zdirect identifies with our New Zealand heritage and our move towards a wider product range. We are a family business, operating since 2012, and pride ourselves in fast friendly service and after sales support.
With Zdirect you get Fast friendly service and after sales support. You can rest easy knowing your customer care is in great hands. Join our large number of satisfied customers. Testimonials are on our site and can be viewed here: You can see our testimonials on TradeMe here: www.trademe.co.nz
Our online business is more efficient than a retail store which means you’ll enjoy everyday low prices on our products. In the unlikely event you find a lower price elsewhere we’ll also do our very best to price match any of our New Zealand competitors to ensure you always pay the lowest price. We aim to be New Zealand’s most efficient supplier of the items you need.
You can pay by bank deposit or by Visa and MasterCard. Our most popular method is credit card online and if you want your order to be processed and dispatched as soon as possible we recommend payment by credit card. You can deposit payment for your order directly into our Kiwibank bank account. We check our account for new payments every day but depending on your bank it may take a day or 2 before your payment appears in our account.
Best Support. We believe in putting the customer first. Whether you need help with information, ordering online, or after sales support, we will be here for you. Just send us a message using the contact form or an email or give us a call.
No. You may use Guest Check out if that is what you prefer or you may choose to register. Registering enables you to receive the best online experience, and the most information on your purchases and account. Registering enables us to provide you with the very best customer support.
Genuine original equipment manufacturer (OEM) Samsung, American Standard, Bosch, Daewoo, DeLonghi, Everpure, Fisher & Paykel, Frigidaire, GE, InSinkErator, John Guest, LG, Maytag, Omnipure, Smeg, Westinghouse, Whirlpool, Waterline, Watermark, to name many of our brands.
Yes absolutely to give our customers a choice we carry value Alternative Generic Compatibles for most of our original brands. Alternative Generic Compatibles are an economical value alternative to the major brands and perform the same as or similar to the originals they replace.
